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Refund and cancellation policy
Last updated 23 October 2026
How refunds work for token purchases and for live sessions that don't happen as planned.
Token purchases
- Unused paid tokens can be refunded within 7 days of purchase. Write to us with the payment ID.
- Refunds go only to the original payment method (the same UPI account or card). Razorpay usually takes 5 to 7 working days.
- Free tokens, and tokens already spent, cannot be refunded.
Live sessions
- If a teacher doesn't accept an instant request within 60 seconds, the tokens go straight back to the wallet.
- If the teacher doesn't join within 5 minutes of the start, all tokens go back to the wallet.
- If the student doesn't join within 5 minutes of the start, 40% of the teacher's 15-minute rate is charged and the rest goes back.
- A scheduled session can be cancelled free up to 2 hours before it starts. Later than that, 40% of the teacher's 15-minute rate is charged.
- If something went wrong in a session, use the Report button in the session or write to us. We review the recording and refund tokens where the session fell short.
How to ask
Email [support@shiksit.in] or message [+91 XXXXX XXXXX] on WhatsApp, with the phone number on the account.